Delivery

We have two websites, one in £ GBP and one one in $ USD. To choose your store, visit here.

On both sites, we aim to deliver within 2 days in the UK, 3 days in Europe and North America and 5 days elsewhere. You will be provided with a tracking number when your parcel is sent.

Orders under £50 or $65 are subject to a delivery charge of:

£3/$5 for UK and continental US/Canada/Mexico orders.

£10/$13 for everywhere else.

 

Returns

Ordered by mistake?

For all non-bespoke products: If you cancel your order before we've shipped it we will refund you in full, no worries at all.

If we've shipped your products then you can get a refund by letting us know at admin@thomasclipper.com and then sending back your products back to the provided address unused and within 2 months. We'll process the refund, minus any postage costs, when we've received the products back. We recommend sending through recorded delivery as items can get lost in the post.

For bespoke products: Technically speaking all custom jobs are non-refundable. But as you'd expect we'll do everything we can to help out - if we've not started working on your product or we haven't order the materials yet then we'll do our very best to come to a fair arrangement. Email admin@thomasclipper.com to get in touch.

 

Tax

We pay VAT on orders within the EU: if you're VAT registered, let us know and we'll provide a VAT reciept.

Taxes outside the EU and the USA, including import tax, are the responsibility of the buyer.

 

Contact us...

Problems? Questions? We'll get back to you very quickly in normal business hours, and aim to reply to any questions within 24 hours.