Shipping is free for orders £50+.
Delivery is within 3 days in the UK, 5 days in Europe and within 14 days elsewhere.
Orders under £50 are charged at £3 delivery in the UK and £10 delivery elsewhere.
Prices in Pounds
We're British, so our shop is in Great British pounds (GBP).
To convert GBP into your currency of choice, you can visit many sites online: a favourite of ours is xe.com. If you've any questions at all about currency issues or paying by another method (eg PayPal) just drop us a line - firstname.lastname@example.org
Ordered by mistake?
For all non-bespoke products: If you cancel your order before we've shipped it we will refund you in full, no worries at all.
If we've shipped your products then you can get a refund by letting us know at email@example.com and then sending back your products back to the provided address unused and within 2 months. We'll process the refund, minus any postage costs, when we've received the products back. We recommend sending through recorded delivery as items can get lost in the post.
For bespoke products: Technically speaking all custom jobs are non-refundable. But as you'd expect we'll do everything we can to help out - if we've not started working on your product or we haven't order the materials yet then we'll do our very best to come to a fair arrangement. Email firstname.lastname@example.org to get in touch.
We pay VAT on orders within the EU: if you're VAT registered, let us know and we'll provide a VAT reciept.
Taxes outside the EU, including import tax, are the responsibility of the buyer.
Just let us know at email@example.com and we'll do our best to fix it.